![](//www.4rfv.com/images/no_image.jpg)
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has launched their first online customer support portal.
Offering a centralised approach to raising tickets whilst browsing an extensive knowledge base, the support portal provides a simple, self-serve solution that connects the customer directly to the AAM Service Desk, removing the need to call or send emails.
AAM continues to look to provide innovative and efficient solutions for our team and more importantly our customers, stated Alan Bowen, CFO and General Manager of Arts Alliance Media. This is just another example of us bringing new tools and ways of working to the market.
By raising tickets through the support portal, customers can outline all details in a clear, coherent structure, track ticket progress and monitor all action taken to resolve them. Additional images, documents or details can be supplied throughout the process and a ticket history will be automatically generated to create a visible action timeline; a streamlined alternative to complex email threads.
The perfect solution for Network Operation Centres, the support portal allows customers to view every ticket raised across their estate. Advanced search filters, including key words, ticket numbers and an open/closed status, will simplify navigation as customers easily monitor updates on all raised issues.
To ensure a comprehensive support tool, the portal also features an informative FAQ section where customers can use a key-word search for general software fault finding. This coincides with the launch of the new live chat window, where AAM Service Desk Engineers are available to answer instant online queries from 10am to 5pm (UK time), Monday to Friday.
Tom Spooner, Technical Support Manager at AAM, explains, the AAM support portal provides a modern, self-serve tool for our customers. By signing up, they have full access to raised tickets, can utilise an extensive knowledge base and chat directly with our Service Desk Engineers during support hours.
I'd highly recommend that customers switch to using this contact method as it will allow for a far more instant and responsive support experience.
The support portal is now officially live, and customers can request access by contacting the AAM Service Desk at support@artsalliancemedia.com. Phone and email support will continue to remain open to all customers.
More from Arts Alliance Media
27/04/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced a new software agreement with Ster-Kinekor Theatres,...
26/04/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
25/04/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has issued a clear vision for the future to act as a benchmark for...
19/04/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
01/04/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
22/02/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
09/02/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
31/01/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced a new software agreement with AMC Theatres (NYSE:AMC...
24/01/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
21/01/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced the appointment of Dale Miller to Chief Commercial O...
11/01/2022
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
07/10/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
05/10/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has announced the imminent arrival of Screenwriter's smartest ...
04/10/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
16/09/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
26/08/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and supp...
14/07/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, have raised nearly £500 for MediCinema after employees completed 2...
08/06/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, have announced a new partnership with KDKinotec, a UK-based resell...
24/05/2021
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, have announced the launch of a new, ground-breaking release of Pro...
13/01/2021
This year, Arts Alliance Media will be 18 years old.
Like many of you, we have dramatically evolved since our founding, adapting to our environment and the eve...
10/11/2020
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, have actioned Operation Beach Clean; an initiative designed to red...
03/04/2020
Arts Alliance Media (AAM) is closely monitoring the ever-evolving Coronavirus situation and following all advice issued by the World Health Organisation.
The s...
12/03/2020
Arts Alliance Media (AAM), the global leader in digital cinema software and support services, has launched their first online customer support portal.
Offering...
24/01/2020
Arts Alliance Media (AAM), the global leader in digital cinema software and services, will provide their Screenwriter Theatre Management System (TMS) and softwa...
21/10/2019
Arts Alliance Media (AAM) and Motion Picture Solutions (MPS) today announce they...
04/08/2019
Arts Alliance Media (AAM) today announces the release of new features and integr...
25/06/2019
Arts Alliance Media (AAM) today announces that Screenwriter, AAM's Theatre M...
29/03/2019
Arts Alliance Media (AAM) today announces that they are significantly extending ...
01/03/2019
Arts Alliance Media (AAM), the global leader in digital cinema software and serv...
25/01/2019
Arts Alliance Media (AAM), the global leader in digital cinema software and serv...
04/12/2018
Arts Alliance Media (AAM), the global leader in cinema software and services, ar...
25/09/2018
Arts Alliance Media (AAM), the global leader in cinema software and services, to...
17/07/2018
Arts Alliance Media (AAM) and Deluxe Technicolor Digital Cinema (DTDC) continue ...
27/06/2018
Arts Alliance Media (AAM), the global leader in cinema software and services, is delighted to announce that Head of Cinema Products, Danny Jeremiah, has been el...
18/04/2018
Arts Alliance Media (AAM) today announced the start of operations in mainland China, with the establishment of a legal entity and the opening of a new office in...
16/04/2018
Arts Alliance Media (AAM), the global leader in digital cinema software and services, today announces that it has been selected by Cin polis, one of the world...
24/01/2018
Following an agreement to provide cinema software to the 2017 Sundance Film Festival, Arts Alliance Media (AAM) has announced that the contract has been extende...
02/01/2018
Arts Alliance Media (AAM), Europe's leading digital cinema company, has announced it is expanding the scope of its Theatre Management System (TMS) to integr...
02/01/2018
Cinema Digitaal is a unique not-for-profit organisation formed by the Dutch Asso...
02/01/2018
The independent members of the NVF have all signed up to 10 year agreements with...
02/01/2018
Arts Alliance Media, which already has over 3,000 European screens signed up to its VPF deals, will be the Finnish scheme's exclusive integrator, and as wel...
02/01/2018
Arts Alliance Media (AAM), Europes leading digital cinema company, has just sign...
02/01/2018
Arts Alliance Media (AAM), Europe's leading digital cinema company, has announced that it has signed a deal with A Contracorriente Films to provide digital ...
02/01/2018
Arts Alliance Media (AAM), Europe's leading digital cinema company, has announced that it has acquired a controlling interest in Nordic Digital Alliance (ND...
02/01/2018
Marking another European digital cinema milestone, Yelmo Cines, Spain's leading exhibitor, has become the first in the country to become 100% digital. Follo...
02/01/2018
This circuit management system, called Director, interacts with playout equipment at multiple sites and directs all digital cinema operations from a central loc...
02/01/2018
Christie, which recently announced the launch of its own VPF program in North America backed by all six Hollywood studios, will use Arts Alliance Media's Ba...
02/01/2018
Arts Alliance Media (AAM), Europe's leading digital cinema company, and Cin polis, Mexico's largest cinema chain, have announced a software licensing de...
02/01/2018
The TMS/LMS rollout is an integral part of the digital deployment arrangements announced back in 2010, whereby Odeon UCI is using private financing and direct d...
02/01/2018
The deal is being financed by AHL and has built in flexibility to convert up to 450 screens over a two year period. Under AAM's Virtual Print Fee (VPF) agre...