Meet the senior client services coordinator

Em Bell, senior client services coordinator at dock10, tells TVBEurope why a can-do attitude and problem-solving mindset is ideal for the TV industry

By Matthew Corrigan

Published: March 31, 2025 Updated: April 1, 2025

Em Bell, senior client services coordinator at dock10, tells TVBEurope why a can-do attitude and problem-solving mindset is ideal for the TV industry

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Talk us through an average day in your role. My role is all about ensuring our clients have a seamless and enjoyable experience while working at dock10. I'm the main point of contact for production teams on all non-technical matters. I begin liaising with them weeks-sometimes months-in advance to ensure everything is in place before they arrive. From coordinating emails, tours, and planning meetings to briefing our teams, I make sure productions can hit the ground running as soon as they step on-site.

Em Bell, senior client services coordinator at dock10 In the lead-up to a show, I create prep sheets for our runners, ensuring they're briefed on the specifics of each production. I also oversee the readiness of production offices, dressing rooms, green rooms, and hospitality suites, making sure they meet the needs of each show. I also line manage the front of house stage door team, making sure that they are set up for success for looking after our clients.

On busy filming days, you'll find me everywhere-assisting clients, liaising between audience teams and production, and generally being the go-to problem solver on the ground. I've been fortunate to work on large-scale live productions like Children in Need and Comic Relief for the past five years-challenging, high-energy days that push you to your limits, but there's nothing more rewarding than seeing it all come together and knowing you played a part in making it happen.

How did you get started in the media industry? I began my journey at the Pie Factory in 2010 as a receptionist, in a small team managing commercial shoots and dry-hire studio bookings while also serving as a personal assistant to the building manager. At the time, MediaCity was still under construction-I vividly remember walking across what is now the main piazza in a hard hat, with cranes towering overhead. Looking at MediaCity today, it's incredible to see how far it has come! My career has progressed over the years, being responsible for setting up the stagedoor at dock10 in 2011, moving up to client services coordinator and now senior client services coordinator.

What training did you have before entering the industry? I studied Media at Sheffield Hallam University, knowing I wanted to work in the industry but unsure where I might fit in. While I'm not particularly technical, I've always had strong people skills, which ultimately led me to a client-facing role.

Why do you enjoy working in the industry? I love working in TV because of the incredible people-it's an industry filled with resilient, creative, and genuinely friendly individuals. The nature of television means long hours and fast turnarounds, which naturally attracts a certain kind of person-those with a can-do attitude, problem-solving mindset, and a passion for making things happen. What I find most inspiring is how this industry embraces individuality; everyone is valued for their unique skills and what they bring to their role. There's a real sense of teamwork and camaraderie, which makes even the most challenging days rewarding.

What piece of advice would you offer someone looking to explore a role similar to yours? Coordination is a highly transferable skill, so gaining experience in project management, administration, and customer service can provide a strong foundation for this type of role. The ability to stay organised, communicate effectively, and adapt to fast-paced environments is key. I'd also recommend developing problem-solving skills and a proactive mindset-anticipating needs before they arise can make a huge difference in a client-facing role. Above all, building strong relationships and maintaining a customer-focused approach will help you thrive in this industry.

LINK:	https://www.tvbeurope.com/business/people/meet-the-senior-client-servi...
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