Join the Tightrope Team!
Tightrope Media Systems is seeking a Support Technician to join our growing team. The candidate will be focused on PC based systems with customized software. Application will include (large and small scale) digital signage, broadcast automation, video servers and instant replay systems.
The Support Technician will need to adapt to the knowledge level of the customer to support Tightrope's ZEPLAY, Carousel and Cablecast products. This ranges from customers with very limited technical abilities, all the way up to a high-level engineer or programmer. This person will be responsible for fielding incoming calls, emails, ticketing system and occasional sales support.
Primary Responsibilities
Incoming phone & email tickets - from dealers, integrators, internal sales staff and end users
Dealer installation support
Pre-sales questions
Desired Skills
Strong Customer Service - Excellent verbal and written communication skills
Problem Solving and Troubleshooting
Ability to learn quickly and to adapt to different environments
Strong background in Windows OS's - XP, WIN7,Server 03 & 08
Added benefit with background in:
Networks, SQL, IIS, .Net, Active Directory. Web based applications
Audiovisual Industry Experience, Broadcast A/V, A/V Wiring
Additional Information
Full-Time Position
Review after 90 days
Compensation: DOQ
Benefit Package
Qualified candidates should email resume to: info@trms.com
The Position and Tightrope Culture
This position will field a variety of incoming problems, ranging from simple to very complex. The candidate will need to provide quick resolution or be able to properly escalate an issue if needed. The Support Technician position is an opportunity to learn the products and the inner workings of a software company and manufacturer in an environment where creativity and freedom of expression are encouraged. We are looking for someone who is willing to work hard and will always put the customer first.
More from Tightrope
13/03/2018
Continuing to help community TV broadcasters deliver engaging and informative viewing experiences to their growing online audiences, Tightrope Media Systems wil...
15/11/2017
Eagle County Government Television Strengthens Access and Saves Money with Cloud-Based Streaming from Tightrope
By Josh StowellStation ManagerEagle County G...
15/11/2017
Tightrope Carousel 7.0 Digital Signage Software Strengthens Communications Across University of Minnesota SystemNetwork of 275 fixed and interactive screens bri...
15/11/2017
Tightrope Simplifies Live IP Contribution and Channel Branding for Community Broadcasters with Cablecast 6.3New IP input support and live keying capabilities st...
25/07/2017
Tightrope Media Systems Cablecast Streamlines Workflows and Enables New Service Offerings for Douglas Cable AccessComprehensive, feature-rich automation and pla...
25/07/2017
Tightrope Media Systems to Unveil Cablecast 6.2 Broadcast Automation Software at 2017 NAB ShowNew upgrade expands intuitive schedule once, publish everywhere...
25/07/2017
Tightrope Media Systems Captures ACE Award for Best Small Island at 2017 NAB ShowTightropes Carousel Digital Signage Software provides dynamic backdrop to an in...
25/07/2017
Tightrope Carousel Digital Signage Enhances Education at Bloomfield Hills SchoolsNetwork targets content to specific high school learning communities, eng...
25/07/2017
Tightrope Media Systems Integrates Carousel Digital Signage Software with Apple TV To be previewed at InfoComm 2017, industry-first integration of Apple TV with...
25/07/2017
Tightrope Media Systems and BrightSign Evolve PartnershipCarousel Digital Signage Software users can now seamlessly integrate with any BrightSign player, extend...
09/12/2016
AAA Minneapolis Powers Ad-Supported Video Wall with Carousel Digital Signage & BrightsignTantalizing vacation imagery adds ambience to main lobby at AAA Minneap...
05/12/2016
BUILD COMMUNITY IN THE DIGITAL AGE WITH TIGHTROPE
Tightrope Design Services Team specializes in stunning on-site branded digital content and interactive experi...
03/12/2016
Edison TV Improves Workflow & Online Viewer Experience with CablecastSwitch to integrated automation, playout and streaming platform saves significant time and ...
07/10/2016
James City County Makes the Leap to HD with Tightrope Media Systems Cablecast FlexEasy-to-use, feature-rich automation software and flexible multi-format server...
22/09/2016
La Crosse Regional Airport Keeps Travelers Informed with Tightrope Carousel Digital Signage Network
Expansive network features static displays and interactive...
26/08/2016
Larchmont-Mamaroneck Community Television Enhances Quality with Cablecast
Cablecast HD servers, Cablecast Live & Cablecast Reflect help community broadcaster e...
02/08/2016
CMAC Upgrades to HD and Enhances Streaming with Cablecast Flex Server and 6.1 Software from Tightrope Media SystemsChannel density and flexibility of new server...
06/07/2016
Tightrope Media Systems Carousel Digital Signage Powers Educational and Interactive Content at MWMOWatershed organization benefits from greater flexibility, tim...
14/04/2016
Tightrope Media Systems Launching Next-Generation Cablecast Flex Video Servers at 2016 NAB ShowNew server family increases configuration flexibility, channel de...
31/03/2016
Tightrope Media Systems Evolves Online Viewing with Cablecast 6.1 SoftwareNew server and automation software release adds VOD Chaptering, expands web management...
09/03/2016
Tightrope Builds Bridge to Next-Generation Carousel Digital Signage PlatformsCarousel 6.6 software integrates control features to streamline system management, ...
09/03/2016
Tightrope Media Systems to Unveil All-in-One Carousel Digital Signage DisplaysIdeal for self-service kiosks, all-in-one displays feature the power and flexibili...
05/03/2016
Southeastern University Boosts Fan Experience with ZEPLAY
By: Ian F. Fritzsche for TV Technology 2016 User Report
Director of Media Services
Southeastern ...
23/02/2016
Tightrope Boosts Open Media Access
Cablecast Reflect Improves Online Experience for Denver Open Media Viewers
By Ann Theis, Station Director, Denver Open Medi...
10/02/2016
Tightrope Media Systems ZEPLAY Enhances Sports Replay and Highlights Production at University of North Texas
Switch to ZEPLAY instant replay system dramaticall...
04/12/2015
WACA TV Chooses CableCAst Servers to Deliver Community Access Media Services to Ashland, MA
CableCast SX-HD servers provide cost-efficient management and distr...
02/11/2015
Bethany Lutheran College Broadens Minnesota Community TV Audience with Tightrope Media SystemsTight integration between Tightrope Cablecast playout servers and ...
13/10/2015
Tightrope Boosts Open Media Access
Cablecast Reflect Improves Online Experience for Denver Open Media Viewers
By Ann Theis, Station Director, Denver Open Medi...
20/09/2015
Northwestern University Drives Sports Replay Action with ZEPLAY from Tightrope Media SystemsTransition to ZEPLAY from competing system increases reply reliabili...
30/07/2015
Pittsfield Community Television Serves Up Local Programming with Tightrope Media SystemsUpgrade to Cablecast 6.0 software enhances the user experience across th...
30/06/2015
Tightrope Media Systems Transitions Fresno Community TV Channel to Cloud with Content Delivery Web Service Tight integratio...
23/06/2015
Signage Made Simple
How Tightrope Carousel makes running a digital signage system easy, affordable and creative.
Carousel by Tightrope Media Systems (TRMS) is...
02/06/2015
CreaTV Chooses Tightrope Media Systems for Online Video DistributionTight integration between Cablecast Reflect, on-site Cablecast playout servers delivers affo...
01/05/2015
The Tightrope Team is all about helping you share your stories, and this year at the 2015 Power of Partner's Banquet (click here for last year's highlig...
26/03/2015
Tightrope Media Systems and BrightSign Evolve Partnership at Digital Signage Expo Latest-generation of Tightrope Carousel, BrightSign media players enable stunn...
19/03/2015
What: Network gathering, light lunch included
Who: Tightrope broadcast users, staff, and community media technology enthusiasts
When: Wednesday, April 15, 201...
18/03/2015
Latest-generation of Tightrope Carousel, BrightSign media players enable stunning videowall displays
Tightrope Media Systems and BrightSign have been working h...
21/02/2015
You're part of the club.
Time to cash in on the benefits. Tightrope Media Systems introduces the Signage Experts Forum, a new webinar series that covers ad...
21/02/2015
We on the Tightrope team know how managing your daily tasks can be a delicate balancing act most days. That's why we make products that help you tell your s...
04/02/2015
Tightrope Media Systems uses the term End of Life (EOL) to describe software that is no longer actively maintained. Products naturally reach the end of their li...
26/01/2015
photo: Flickr Creative Commons
This post was written in response to John C Abell's article The Inventor of Instant Replay Just Died: In Praise of the Powe...
07/01/2015
Here at Tightrope, the new year is bringing new improvements. We're proud to announce several fixes and improvements to those using Cablecast versions 5.4, ...
29/12/2014
It's about time we finally gave our sprightly little mascot something to do. The Tightrope team is happy to announce the launch of Tighty.TV, a new state-of...
17/12/2014
First of all, we want to send a very special thanks to all our customers, partners, and friends for helping make 2014 a spectacular year for the Tightrope Team!...
16/12/2014
After a period of wandering aimlessly through the darkness, night has made way to a new dawn. In other words, Tightrope has a new knowledge base check it out! Y...
26/11/2014
Please note that the Tightrope Team will be taking a break from normal operations this Thursday and Friday, November 27-28. We will return to normal operations ...
31/10/2014
All three Tightrope Media Systems product logos get a new look in 2014.
We have been busy refreshing our product logos! Carousel, Cablecast and ZEPLAY all have...
29/10/2014
Tightrope Media Systems is currently seeking beta testers for its latest software.
The Tightrope team has been working extremely hard on creating the next gene...
24/10/2014
Cablecast 5.4 has been officially released! Enjoy more advanced channel branding options via newly added GPI triggers, more system control from within the Cable...
15/10/2014
Join the Tightrope Team!
Tightrope Media Systems is seeking a Support Technician to join our growing team. The candidate will be focused on PC based systems w...
Join the Tightrope Team! 
