Sony Pixel Power calrec Sony

CABLE CENTER PANEL TO ZERO IN ON CUSTOMER EXPERIENCE AT SCTEISBE CABLE-TEC EXPO'S INNOVATION THEATER

16/08/2018

Back

FOR IMMEDIATE RELEASE Contact: 800-542-5040

Joe Madagan, SCTE ISBE Editor, Marketing & Communications, jmadagan@scte.org

Paul Schneider, PSPR, Inc. for SCTE ISBE, pspr@att.net, 215-817-4384

Visit SCTE ISBE online at www.scte.org

CABLE CENTER PANEL TO ZERO IN ON CUSTOMER EXPERIENCE

AT SCTE ISBE CABLE-TEC EXPO 'S INNOVATION THEATER

Members To Share Success Stories From Customer-Centricity Consortium

AUG. 16, 2018 (Exton, PA)-An international effort that is harnessing advanced research methodologies to optimize customer experiences will be discussed during a first-of-its-kind panel presentation by The Cable Center at SCTE ISBE Cable-Tec Expo 2018, the Society of Cable Telecommunications Engineers (SCTE) and its global arm, the International Society of Broadband Experts (ISBE), announced today.

Cable Center Customer Centric Consortium (C5) and Cable Solutions through Design Thinking will bring together Dr. Charles H. Patti, the Cox Endowed Professor of CX and Senior Fellow at The Cable Center, and two other industry experts who will share their experiences with the C5 effort. Panelists will include Kimberly Gibson, senior director, customer operations for Cable ONE, and Scott Wise, vice president, customer operations for Cox Communications. The panel will be conducted on Thursday, Oct. 25 at 11:45 a.m. in Innovation Theater in the Expo Exhibit Hall.

An integral part of The Cable Center's CX insights and solutions for operators in the Americas and Europe, C5 member MSOs and associations share customer experience strategies, operations, and leadership to help operators build and deliver the best possible subscriber experiences.

C5 provides educational, research, and collaborative opportunities such as a five-year, longitudinal study on call center metrics, a study of CX strategies within the subscription economy, and the application of design thinking methodology to a study that recommended incorporating machine learning, artificial intelligence, and other innovations into the onboarding process for new subscribers and for service level changes.

The avalanche of new technologies is changing the relationship between content and service providers and the consumer, said Dr. Patti. Through a multi-stage process that includes customer interviews and behavioral research, as well as ideation, prototyping, and testing, C5 is creating groundbreaking solutions that can increase customer satisfaction and retention rates.

Under the leadership of Program Chair Kevin Hart, Executive Vice President and Chief Product and Technology Officer for Cox Communications, SCTE ISBE Cable-Tec Expo 2018 has attracted a banner list of speakers. Following opening remarks by Hart, the Opening General Session on Tuesday, Oct. 23 will feature a keynote by Pat Esser, president of Cox Communications, and a landmark panel comprised of: Michael Powell, president and CEO of NCTA-The Internet & Television Association; Phil McKinney, president and CEO of CableLabs ; Mark Dzuban, president and CEO of SCTE ISBE; and moderator Tony Werner, president, Technology and Product, Comcast Cable.

Further CEO insights will be provided by two all-CEO panels in Innovation Theater: an opening panel during which NTCA's Shirley Bloomfield, NCTC's Rich Fickle, and ACA's Matt Polka will discuss success strategies for small, midsize, and rural markets (moderated by Cablefax publisher Mike Grebb); and a panel featuring Cable ONE's Julie Laulis and AlcaCruz's Emily Ward, moderated by The Cable Center's Jana Henthorn. Vernice FlyGirl Armour, America's first African American female combat pilot, will bring her message of going gutsy to achieve breakthrough results to the Annual Awards Luncheon on Wednesday, Oct. 24.

SCTE ISBE Cable-Tec Expo is renowned as the pre-eminent venue that combines the thought leadership, engineering innovation, and deal-making that power the technological future of broadband telecommunications. As a nexus for content and service providers, technology partners, and industry experts, Expo provides rich insights into technologies, products, and services that can generate revenue, streamline operations, and increase customer satisfaction.

This year's event will include a Distributed Access Architecture (DAA) pre-conference session on Monday, Oct. 22, that will feature insights from international operators and vendors and is free to all full-conference attendees. The Fall Technical Forum at Expo 2018 is setting records for number of technical sessions (104) and workshops (48). In addition, the Cable TV Pioneers will conduct their annual banquet in conjunction with Expo, on Monday, Oct. 22.

Registration for SCTE ISBE Cable-Tec Expo 2018 is available at expo.scte.org/attendee-registration. Attendance, exhibit, and sponsorship/advertisement information about Expo is at http://expo.scte.org.

####

About the Society of Cable Telecommunications Engineers (SCTE)

SCTE drives business results for service providers and vendors through technology innovation, standards development and industry-leading training and certification. In partnership with CableLabs and NCTA, SCTE builds value for corporate and individual members by enabling accelerated delivery of products and services, superior workforce expertise and increased customer satisfaction. SCTE and its global brand, ISBE, annually produce SCTE ISBE Cable-Tec Expo, the largest cable telecommunications technology, educational and business development event in the Americas. More at www.scte.org.

140 Philips Rd. Exton, PA 19341-1318 USA 800-542-5040 | 610-363-6888 Reply to: press@scte.org to UNSUBSCRIBE

This email was sent to pressify+@meltwater.com

SCTE, 140 Philips Road, Exton, PA 19341-1318, United States

Unsubscribe
LINK: http://meltwater.pressify.io/publication/5b7575cc6747f00004bdc574/56d0...
See more stories from scte

Most recent headlines

15/03/2025

Editing and Color Grading Promo Codes for Audiio and MotionVFX!

Editing and Color Grading Promo Codes for Audiio and MotionVFX! Kasia Jarco March 14, 2025 0 Comments I wanted to share some promo codes for great too...

15/03/2025

Avid Makes Key Additions to Executive Leadership Team to Meet the Needs of the Evolving Media Landscape

Avid Makes Key Additions to Executive Leadership Team to Meet the Needs of the E...

15/03/2025

NAB 2025: Cobalt Announces Plans to Bring Plug and Play ST 2110 Experience to NAB with Expanded Line of IPMX-Compliant Products

NAB 2025: Cobalt Announces Plans to Bring Plug and Play ST 2110 Experience to NA...

15/03/2025

Student Spotlight: Rachel McFarlane

Student Spotlight: Rachel McFarlane The Canadian composer talks about being drawn to the storytelling power of scoring for film and video games, working with ...

14/03/2025

Give Me the Backstory: Get to Know Emilie Blichfeldt, the Writer-Director of The Ugly Stepsister

By Lucy Spicer One of the most exciting things about the Sundance Film Festival...

14/03/2025

Bill Simmons Reflects on Five Years of The Ringer

Time flies when you're having fun and we can confidently say that Bill Simmons, founder of The Ringer and Spotify's Head of Talk Strategy, is having not...

14/03/2025

Call for NFVF Funding Applications To Attend Film Festivals and Markets Taking Place From 14 April 2025 To 31 May 2025.

The National Film and Video Foundation (NFVF) is pleased to announce that the ca...

14/03/2025

NAB Show 2025 Exhibitor Insight: Bitcentral

TV Technology: What do you anticipate will be the most significant technology trends at the 2025 NAB Show?...

14/03/2025

Dalet welcomes you to NAB Show 2025

The Dalet NAB 2025 showcase will feature its market-leading enterprise News, Media Management and Supply Chain solutions designed for faster deployment and acce...

14/03/2025

IMAX to Unveil Breakthrough Quality Innovation for Premiu...

IMAX Corporation (NYSE: IMAX) will debut its latest advancements for premium live streaming at NAB 2025 (booth W1401), introducing new AI-driven technologies d...

14/03/2025

TAG Video Systems and Harmonic Partner to Deliver Enhance...

TAG Video Systems, the leader in software-based IP media probing, monitoring, visualization, and analytics, and Harmonic (NASDAQ: HLIT), the worldwide leader in...

14/03/2025

Unicanal and Trece TV revolutionize Digital TV in Paragua...

Unicanal and Trece TV, two of Paraguay s leading broadcasters, have successfully launched digital TV services in three main cities: Encarnaci n, Ciudad del Este...

14/03/2025

IP Showcase Returns to 2025 NAB Show With a Focus on IPMX...

The Alliance for IP Media Solutions (AIMS), Advanced Media Workflow Association (AMWA), and the Video Services Forum (VSF) today announced that the IP Showcase ...

14/03/2025

Nebraska Public Media Standardizes on Digital Alert Syste...

Digital Alert Systems, the global leader in emergency communications solutions for media providers, today announced that Nebraska Public Media is deploying the ...

14/03/2025

Comcast Technology Solutions Achieves Enhanced QC Efficie...

Interra Systems, a leading provider of end-to-end quality assurance solutions for the digital media industry, today announced that Comcast Technology Solutions ...

14/03/2025

Rightsline Unveils New AI Features and Media Workflow Eff...

At the 2025 National Association of Broadcasters (NAB) Show, Rightsline will showcase innovations designed to make rights and royalties management smarter, fast...

14/03/2025

PK Sound Launches Tx Series Intelligent Point Source Modu...

PK Sound, the robotic line array company, has formally released the Tx Series of intelligent multi-purpose point source modules, beginning with the ultra-versat...

14/03/2025

Avid Makes Key Additions to Executive Leadership Team to...

Avid today announced the expansion of its executive leadership team (ELT) with the appointment of three experienced executives: Tom Sharma as Chief Technology ...

14/03/2025

DigitalGlue Invites NAB Visitors to Experience New Featur...

DigitalGlue, a trusted systems integrator and provider of end-to-end media solutions, is redefining storage workflows with its innovative platform, creative.spa...

14/03/2025

CVP Supports Innovative Large Format Short Films Competit...

CVP, one of Europe s leading resellers and providers of professional video and broadcast solutions, is partnering with renowned director and cinematographer Joe...

14/03/2025

Cobalt Announces Plans to Bring Plug and Play ST 2110 Exp...

Cobalt Digital, the leading designer and manufacturer of award-winning signal processing products, and a founding partner in the openGear initiative has announ...

14/03/2025

Keepit named Best Cybersecurity Backup Service by Busines...

Keepit, a global provider of a comprehensive cloud backup and recovery platform, announced today its success at the Business Awards UK, 2025 Cybersecurity and R...

14/03/2025

Lightware simplifies complex AV integrations through stra...

Lightware, an industry-leading manufacturer of signal management solutions, has announced its commitment to fostering strong relationships with top technology c...

14/03/2025

Editing and Color Grading Promo Codes

Editing and Color Grading Promo Codes Kasia Jarco March 14, 2025 0 Comments I wanted to share some promo codes for great tools for your video editing ...

14/03/2025

Singaporean singer-songwriter JJ Lin on Craft, Courage, and Creativity

Singaporean Singer-Songwriter JJ Lin on Craft, Courage, and Creativity The artist shared candid insights into his musical evolution, personal challenges, and ...

14/03/2025

Avid appoints new CTO and grows executive leadership team

Three strategic appointments aims to bolster the leadership team at Avid, reinforcing the companys commitment to remain at the forefront of innovation By Matth...

14/03/2025

Confidence-boosting $215 million funding package announced for Cinesite

Coming at a pivotal time for the sector, the funding underscores Cinesites ambition and confidence in the media and entertainment industry By Matthew Corrigan ...

14/03/2025

Unmissable innovation: previewing NAB Show 2025

Karen Chupka, executive vice president and managing director, NAB Global Connections and Events, gives TVBEurope the lowdown on what visitors can expect at next...

14/03/2025

Avid Appoints New CTO, Adds to Its Executive Leadership Team

BURLINGTON, Mass. Avid has expanded its executive leadership team (ELT) with the appointment of three experienced executives: Tom Sharma as chief technology off...

14/03/2025

TVU Networks Celebrates 20 Years of Innovation at 2025 NAB Show

CUPERTINO, Calif. TVU Networks, a pioneer in live video production and a leader in cloud-based media solutions, is marking its 20th anniversary at the 2025 NAB ...

14/03/2025

Telos Alliance To Demonstrate New Next Generation Audio Features at 2025 NAB Show

Telos Alliance To Demonstrate New Next Generation Audio Features at 2025 NAB Sh...

14/03/2025

Live From THE PLAYERS: RED Cameras Help Cosm Capture Unique Looks for Cosm Venues

Live From THE PLAYERS: RED Cameras Help Cosm Capture Unique Looks for Cosm Venue...

14/03/2025

NWSL Kickoff 2025: League Operations Team Preps for NEP-Driven Remote Productions for CBS, ESPN, ION, NWSL+

NWSL Kickoff 2025: League Operations Team Preps for NEP-Driven Remote Production...

14/03/2025

NWSL Kickoff 2025: Scripps Sports Introduces New On-Air Team for Second Year of Coverage on ION

NWSL Kickoff 2025: Scripps Sports Introduces New On-Air Team for Second Year of ...

14/03/2025

SVG Sit-Down: Marie Margolius on the Thrill of Directing New Prime Video Docuseries For the Win: NWSL

SVG Sit-Down: Marie Margolius on the Thrill of Directing New Prime Video Docuser...

14/03/2025

Live From THE PLAYERS: NBC Sports Tees Up Drone Tracing, Taps Into NEP Compound Connect

Live From THE PLAYERS: NBC Sports Tees Up Drone Tracing, Taps Into NEP Compound ...

14/03/2025

Get a Glimpse of the Epic Battles in First Look at Record of Ragnarok ' Teaser Trailer

Back to All News Get a Glimpse of the Epic Battles in First Look at Record of ...

14/03/2025

Celebrating the Italian Historical Drama Il Gattopardo' Across the Globe

Back to All News Celebrating the Italian Historical Drama Il Gattopardo' Across the Globe The series' creative team speaks at the Rome premiere. Ent...

14/03/2025

The Electric State' Brings Cosmo and The Billbots to Life for a One-of-a-Kind Worldwide Tour

Back to All News The Electric State' Brings Cosmo and The Billbots to Life...

14/03/2025

Thales Delivers the World's First Autonomous Mine Hunting System to the Royal Navy

Facebook Twitter LinkedIn Thales has reached a historic milestone by deliv...

14/03/2025

RT 2FM's fresh weekend lineup goes live this Saturday as a host of new presenters take to the airwaves

2FM's fresh weekend lineup goes live this Saturday as a host of new presente...

13/03/2025

You Will Leave Opus Singing the Original Bops Performed by John Malkovich

(L-R) Stephanie Suganami, Tatanka Means, John Malkovich, Ayo Edebiri, and Juliette Lewis attend the premiere of Opus at Eccles Theatre in Park City. (Photo by...

13/03/2025

How Spotify Is Driving Growth, Discovery, and Innovation in the Audiobook Market

Spotify took center stage at the London Book Fair this week, reaffirming our commitment to the audiobook market and showcasing our impact on the publishing indu...

13/03/2025

Spotify Audiobooks Launches a New Publishing Program for Independent Authors

At Spotify, we work every day to lift up new voices, giving creators the opportunity to live off their art. Through Spotify Audiobooks, our in-house publishing ...

13/03/2025

Evolving EO/IR Technology For All-Domain Airborne Law Enforcement

Every time airborne law enforcement (ALE) teams fly, they expect their equipment to perform. Whether airborne units are conducting support for ground teams, bor...

13/03/2025

Craft Interview: Jamie McCombs, Audio Consultant / Sr. Audio

Sunday February 9 saw the annual return of the US' biggest television event, the Super Bowl LIX. Jamie McCombs, Fox Sports Audio Consultant / Sr. Audio capt...

13/03/2025

Craft Interview: Paul Sandweiss, Production Sound Mixer/Audio Director

On Sunday March 2, stars across the film industry gathered at the Dolby Theatre in Los Angeles for the 97th Academy Awards. Production Sound Mixer Paul Sandweis...

13/03/2025

Riedel To Showcase New StageLink Smart Edge Devices At 2025 NAB Show

WUPPERTAL, Germany Riedel Communications will feature its new StageLink family of smart edge devices, Smart Audio and Mixing Engine (SAME) and Virtual Smart Pan...

13/03/2025

TAG Video Systems and Harmonic Partner to Deliver Enhanced Real-Time Monitoring for VOS360 Streaming Workflows at the 2025 NAB Show

TAG Video Systems and Harmonic Partner to Deliver Enhanced Real-Time Monitoring ...

13/03/2025

DigitalGlue Invites NAB Visitors to Experience New Features in Managed Storage Platform that Empowers Video Teams to Scale Effortlessly

DigitalGlue Invites NAB Visitors to Experience New Features in Managed Storage P...