South Korea's most popular AI voice assistant, GiGA Genie, has conversed with 8 million people.
The AI-powered speaker from telecom company KT can control TVs, offer real-time traffic updates and complete a slew of other home-assistance tasks based on voice commands. It has mastered its conversational skills in the highly complex Korean language thanks to large language models (LLMs) - machine learning algorithms that can recognize, understand, predict and generate human languages based on huge text datasets.
The company's models are built using the NVIDIA DGX SuperPOD data center infrastructure platform and the NeMo Megatron framework for training and deploying LLMs with billions of parameters.
The Korean language, known as Hangul, reliably shows up in lists of the world's most challenging languages. It includes four types of compound verbs, and words are often composed of two or more roots.
KT - South Korea's leading mobile operator with over 22 million subscribers - improved the smart speaker's understanding of such words by developing LLMs. And through integration with Amazon Alexa, GiGA Genie can converse with users in English, too.
With transformer-based models, we've achieved significant quality improvements for the GiGA Genie smart speaker, as well as our customer services platform AI Contact Center, or AICC, said Hwijung Ryu, LLM development team lead at KT.
AICC is an all-in-one, cloud-based platform that offers AI voice agents and other customer service-related applications.
It can receive calls and provide requested information - or quickly connect customers to human agents for answers to more detailed inquiries. AICC without human intervention manages more than 100,000 calls daily across Korea, according to Ryu.
LLMs enable GiGA Genie to gain better language understanding and generate more human-like sentences, and AICC to reduce consultation times by 15 seconds as it summarizes and classifies inquiry types more quickly, he added.
Training Large Language Models Developing LLMs can be an expensive, time-consuming process that requires deep technical expertise and full-stack technology investments.
The NVIDIA AI platform simplified and sped up this process for KT.
We trained our LLM models more effectively with NVIDIA DGX SuperPOD's powerful performance - as well as NeMo Megatron's optimized algorithms and 3D parallelism techniques, Ryu said. NeMo Megatron is continuously adopting new features, which is the biggest advantage we think it offers in improving our model accuracy.
3D parallelism - a distributed training method in which an extremely large-scale deep learning model is partitioned across multiple devices - was crucial for training KT's LLMs. NeMo Megatron enabled the team to easily accomplish this task with the highest throughput, according to Ryu.
We considered using other platforms, but it was difficult to find an alternative that provides full-stack environments - from the hardware level to the inference level, he added. NVIDIA also provides exceptional expertise from product, engineering teams and more, so we easily solved several technical issues.
Using hyperparameter optimization tools in NeMo Megatron, KT trained its LLMs 2x faster than with other frameworks, Ryu said. These tools allow users to automatically find the best configurations for LLM training and inference, easing and speeding the development and deployment process.
KT is also planning to use the NVIDIA Triton Inference Server to provide an optimized real-time inference service, as well as NVIDIA Base Command Manager to easily monitor and manage hundreds of nodes in its AI cluster.
Thanks to LLMs, KT can release competitive products faster than ever, Ryu said. We also believe that our technology can drive innovation from other companies, as it can be used to improve their value and create innovative products.
KT plans to release more than 20 natural language understanding and natural language generation APIs for developers in November. The application programming interfaces can be used for tasks including document summarization and classification, emotion recognition, and filtering of potentially inappropriate content.
Learn more about breakthrough technologies for the era of AI and the metaverse at NVIDIA GTC, running online through Thursday, Sept. 22.
Watch NVIDIA founder and CEO Jensen Huang's keynote address in replay below:
Most recent headlines
17/02/2025
TVBEurope talks to the team who brought a piece of broadcasting history back to life on BBC Wales last night
By Jenny Priestley
Published: February 14, 2025 ...
17/02/2025
Eligible studios will receive the relief directly from their local authorities, with no need to submit a claim
By Matthew Corrigan
Published: February 17, 20...
17/02/2025
As DEI initiatives come under pressure in the USA, supporters of Rise, which promotes diversity in the media and entertainment sector, discuss the continuing im...
17/02/2025
EIB Global loan will partially fund SES's continued O3b mPOWER medium earth orbit (MEO) fleet expansion enabling additional capacity worldwide. O3b mPOWER s...
15/02/2025
At Nielsen, Business Resource Groups (BRGs) play a critical role in nurturing a ...
15/02/2025
Innovation to empower creativity: Explore the latest in Lightroom
Rob Christensen February 15, 2025
0 Comments
Whether you want to remove distracting ...
15/02/2025
Wisycom, a worldwide leader in RF technology and provider of wireless solutions, announces a new distribution agreement with EQUAPHON. An Argentinian profession...
15/02/2025
DPA Microphones, the leading manufacturer of high-quality microphone solutions, is pleased to welcome Nicholas Nick Mariano and Vincent Vince Divine to the ...
15/02/2025
Tuxera, a leading provider of quality-assured file systems and networking solutions, will showcase how Tuxera Fusion SMB enables unprecedented performance for m...
15/02/2025
Bitmovin's latest Video Developer Report indicates an increasing role of AI, the slow adoption of next-generation codecs, and continuing challenges when it ...
15/02/2025
When Michelin Enterprises set out to promote its prestigious Hotel Guide in the new Sleepless in the Kitchen , campaign, veteran German/Slovenian gaffer Robert...
15/02/2025
Formula E, the world's first all-electric racing series, revolutionizing motorsport with cutting-edge technology and a commitment to sustainability has sele...
15/02/2025
Agile Content, a global leader in TV and video technology solutions, announces its rebranding to AgileTV.
The transition to AgileTV stems from a commitment to ...
15/02/2025
Hiltron Communications will promote the latest additions to its range of satellite communication products, systems and supporting services at GovSatCom 2025. Th...
15/02/2025
Following the success of the original Airglow Booklight, DoPchoice debuts a new addition to their inflatable line the Float. This lightweight, inflatable, round...
15/02/2025
LAS VEGAS Marshall Electronics has announced that it will debut its newest camera controller, the RCP Plus, at the 2025 NAB Show at Booth N2649 between April 5 ...
15/02/2025
ATLANTA Gray Media has named Blake Sebo as the next general manager of KTUU and KYES, Gray's NBC and CBS affiliates in Anchorage, Alaska....
15/02/2025
KOKKEDAL, Denmark DPA Microphones will feature its new CORE+ technology for distortion-free microphone sound at the 2025 NAB Show, April 5-9, in Las Vegas....
15/02/2025
SWANSEA, U.K. QuickLink will launch StudioPro-NDI and StudioPro-3, two new models of its QuickLine StudioPro video production platform, at the 2025 NAB Show, Ap...
15/02/2025
Live From 2025 NBA All-Star Game Weekend: After 25 Years, Turner Sports All-In F...
15/02/2025
NASCAR Driver Cam on Max Embraces Cloud-Based Workflow for 2025 Season Chris Brown of WBD Sports says Mobii will play key part in delivering signals from the tr...
14/02/2025
Last month, we officially launched the Spotify Partner Program, a powerful new m...
14/02/2025
From an island off the coast of Lutruwita to the global stage in France SBS & ...
14/02/2025
The future of electro-optical/infrared (EO/IR) land systems is evolving so that ...
14/02/2025
Here are 5 reasons why you should attend ISE 2025
Discover more about Calrec: Learn more about Calrec's legacy of innovation in broadcast audio solutions ...
14/02/2025
World Radio Day: On the same wavelength
By Graham Murray, International Sales Manager at Calrec
To mark World Radio Day, Calrec's International Sales Ma...
14/02/2025
DALLAS and TYSONS, Va. Tegna has concluded a broadcast rights agreement that makes Tegna's KFAA in Dallas the exclusive local television partner of the Dall...
14/02/2025
Amazon's Prime Video has released a new app for Apple TV that the streamer said delivers an improved streaming experiences with faster scrolling, improved s...
14/02/2025
CLEVELAND Telos Alliance announced a software update for its Axia Quasar XR and SR line of audio-over-IP (AoIP) mixing consoles and will show the offering at th...
14/02/2025
Puget Systems Returns to HPA Tech Retreat 2025 with New Analysis Tools for Puge...
14/02/2025
Glass Animals: Tour of Earth Uses Blackmagic Live Production Workflow
Brie Clayton February 14, 2025
0 Comments
80six deploys Blackmagic URSA Broadcas...
14/02/2025
A dispute between Paramount and Youtube TV that would have pulled CBS stations and Paramount's cable channels from the streaming service has been temporaril...
14/02/2025
Colourist Deidre (Dee) McClelland details how she helped shape the distinct look and feel of whimsical Oscar-nominated stop-motion film, Memoir of a Snail
By C...
14/02/2025
BitFire said it intends to introduce forward-looking services that simplify the launch of live production workflows, and enhance real-time collaboration
By Jen...
14/02/2025
The claim by the liquidators is the latest twist in the ongoing saga of the companys collapse at the end of 2021
By Matthew Corrigan
Published: February 14, ...
14/02/2025
A carriage dispute between YouTube TV and Paramount could come to a head today (Feb. 13), with the virtual pay TV provider threatening to pull all of the progra...
14/02/2025
ENGLEWOOD CLIFFS, N.J. LG Electronics USA has opened a new in-house, state-of-the-art virtual production studio at its 360,000-square-foot North American headqu...
14/02/2025
NEW YORK In a bid to help local broadcasters find new ways of monetizing their content, the Coalition for Innovative Media Measurement (CIMM) and TVB have relea...
14/02/2025
WASHINGTON Three Democratic U.S. Senators have sent a stern letter blasting FCC Chair Brendan Carr for the weaponization of the agency for attacking broadcast...
14/02/2025
Years after launching the streaming service Apple TV+ in November of 2019, Apple has finally released a version of its steaming app for Android devices....
14/02/2025
FOOTHILL RANCH, Calif. Red Digital Cinema will make its V-RAPTOR [X] and KOMODO-X camera systems available with Nikon's premier Z Mount, providing filmmaker...
14/02/2025
DAYTONA, Fla. The Fox Sports production of this year's Daytona 500 will see the addition of a few new tech elements and the continued unfolding of the broad...
14/02/2025
Watch Bryson Battles Blind Audition on The Voice Get a Four-Chair Turn Michael Bubl said the Boston Conservatory at Berklee musical theater senior might have...
14/02/2025
2025 Daytona 500: FOX Sports Looks To Ride Super Bowl LIX Momentum Into NASCAR S...
14/02/2025
14 Feb 2025
VEON's Kyivstar and the Come Back Alive Foundation Raise USD 2....
14/02/2025
Max Renews THE PITT, Starring Noah Wyle, For A Second Season
Max
Warner Bros. Television Group
The Pitt
New Episodes Of The Medical Drama From John...
14/02/2025
This year, Technicolor proudly celebrates 110 years of shaping the magic of cinema pioneering color, visual effects, and innovation that bring unforgettable l...
14/02/2025
NBA All-Star: More Games, More Teams, More Music, More Sound From the Court Turner Sports' team will deploy familiar tech to capture all the audio By Dan D...
14/02/2025
LIV Golf Continues To Innovate With Drones, Data-Driven Graphics, and All-Access...
South Korea's most popular AI voice assistant, GiGA Genie, has conversed with 8 million people.
